Terms & Conditions

Last updated: November 11, 2026

These terms govern use of the Sterling Lake Palace Alleppey website and enquiries or reservations made through it. By using this website, you agree to these terms.

Website information

We aim to keep descriptions, photographs, facilities, rates and availability accurate, but details may change because of maintenance, weather, operational requirements, seasonal offers or availability. A reservation is confirmed only when our team or authorised booking partner confirms it.

Rates and payment

Prices, taxes, inclusions, payment deadlines and deposit requirements are those shown or communicated for the relevant reservation. The final amount and payment instructions should be verified before payment. Do not share card, UPI PIN or account passwords with anyone claiming to represent the resort.

Guest responsibilities

Guests must provide accurate booking information, follow resort rules, respect other guests and staff, and be responsible for damage caused by them or members of their party. Government-issued identification may be required at check-in.

Check-in and check-out

Standard check-in and check-out times are subject to the reservation confirmation and availability. Early check-in, late check-out, extra guests, transfers and special requests may be subject to additional charges.

Third-party links

This website may link to maps, messaging services, booking platforms or other third-party websites. We are not responsible for their content, availability or privacy practices.

Contact

For questions about a reservation or these terms, contact us through the Contact page.