Cancellation & Refund Policy

Last updated: November 11, 2026

Cancellation and refund terms can vary by room type, rate plan, offer, booking channel and dates of stay. The cancellation deadline, fee and refund eligibility shown in your reservation confirmation take priority.

How to cancel

Contact the reservations team using the details on our Contact page and include the booking name, confirmation number, stay dates and contact number. Cancellations are effective only when acknowledged by the resort or booking partner.

Refunds

Where a refund is due, it is normally returned through the original payment method after applicable cancellation charges, taxes or non-refundable components are deducted. Processing time depends on the payment provider or booking channel.

No-shows and early departure

Unless your confirmation says otherwise, failure to arrive or leaving before the confirmed departure date may be treated as a no-show or early departure and may not qualify for a refund.

Changes by the resort

If we must change or cancel a reservation because of operational, safety or force-majeure circumstances, we will communicate available options in accordance with the applicable booking terms.

Always review the specific cancellation conditions before completing payment.