Privacy Policy

Last updated: November 11, 2026

About this policy

Sterling Lake Palace Alleppey respects your privacy. This policy explains how we collect, use and protect information when you visit this website, contact us, request a booking or communicate with us through WhatsApp.

Information we collect

We may receive your name, email address, telephone number, stay dates, room preferences, special requests and any information you choose to include in an enquiry. We may also receive basic technical information such as browser type, device information and pages visited.

How we use information

We use information to respond to enquiries, process and manage reservations, provide requested services, communicate about your stay, improve the website, prevent misuse and meet legal or accounting requirements. We do not sell your personal information.

Service providers and WhatsApp

We may use hosting, email, payment, analytics, booking and messaging providers to operate the website and provide services. If you choose to contact us through WhatsApp, your communication is also processed by WhatsApp/Meta under its own terms and privacy policy.

Retention and security

We retain information only for as long as reasonably needed for the purpose collected, including reservation, accounting and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission can be guaranteed completely secure.

Your choices

You may ask us to access, correct or delete personal information we hold about you, subject to applicable legal obligations. To make a privacy request, contact [email protected].

Changes

We may update this policy when our services or legal obligations change. The revised version will be published on this page with an updated date.